Long-Term Care Ombudsman

An advocate for long-term care residents and their families

As mandated by the Older Americans Act, the mission of the Long-Term Care Ombudsman program is to seek resolution of problems and advocate for the rights of residents of long-term care facilities with the goal of enhancing the quality of life and care of residents.

We strive to create a culture of respect for diversity by being conscience and supportive of residents’ spiritual or religious belief systems, sexual orientation, gender expression and identity, race, age, cultural background and ability/disability status.

Long-term care facilities include: skilled nursing facilities (SNF), often referred to as convalescent hospitals, and licensed residential care facilities for the elderly (RCFE) and assisted living facilities (ALF), commonly called board and care homes.